FAQ
Questions:
- Is it possible to register two or more accounts?
- What happens if there is a break in the connection during a game?
- How can I refresh pages of the site?
- How can I add play money to my game account?
- What happens when I have transmitted funds to the casino, but they have not yet reached my account. When will they be added to the account?
- Is there a difference in the algorithms when playing with play money and with real money?
- The money from my account disappeared, what should I do?
- Can I play several games at once?
- What should I do if the roulette wheel spins and doesn’t stop?
- How can I contact BetVoyager Casino’s support?
Answers:
Is it possible to register two or more accounts?
No, you can register only one account to use at casino.
What happens if there is a break in the connection during a game?
In roulette and on the Wheel of Fortune, the spin will be completed if the server has already received your bets. If bets are not received at the time the break in the connection occurs, then all bets are returned to the player and the spin is annulled. Bets are transferred to the casino’s server the moment the player presses the button.
The same is true in slots play, the transfer of bets to the casino server happens at the moment the reels start spinning. If the connection is broken during a bonus or doubling game, the player’s current game situation is retained on the casino server. When the game is renewed, it automatically restores the original display that existed prior to the disconnection.
In our card games, the server receives original bets the moment you press the button. Additional bets can be made in the course of a game and they are entered with the help of corresponding buttons. If a break in the connection occurs during the deal, player’s current game situation will be retained and then automatically restored when the connection is back up.
How can I refresh pages of the site?
If you have any difficulties with the refreshment of pages on our site, press CTRL+F5 to make a forced refreshment of the page.
How can I add play money to my game account?
After signing in, the sum of available play money will appear in the player’s menu bar that is located at the top of the page. Click on this sum, and it will be automatically increased to the nearest thousand (but not over 5000 units). Another way to get more play money is to enter your Private Room, open the Deposit page and select the required sum.
What happens when I have transmitted funds to the casino, but they have not yet reached my account. When will they be added to the account?
Money is deposited into your account as soon as we receive an endorsement from the payment system. Normally, this operation takes no more than 1-5 minutes. However, delays can be caused for various reasons. If your deposit is not posted within 15 minutes, please contact customer support.
Is there a difference in the algorithms when playing with play money and with real money?
The algorithms are identical in both instances. However, players often behave differently when playing with play money and with real money.
The money from my account disappeared, what should I do?
Probably, you had quit the game table incorrectly, and your game session was not finished. Therefore your money remained on this table. To return money to your account, you have to reenter the same game table. Then you will have to close the game session by pressing the button. The list of your current sessions can be found in your Game History. After you sign in, you’ll see the History link on the menu bar at the top of the page.
Can I play several games at once?
Yes, you can enter the casino and start playing several games.
What should I do if the roulette wheel spins and doesn’t stop?
This generally happens when there is some trouble with synchronization with the server during a spin. It could happen because of a bad connection, failure of your PC, problems with Flash, or other issues. The result is that either the request or the answer to a request didn’t come through, and the wheel keeps spinning. Since the winning number is identified at the moment the bet is received (by pressing the button), the bet is considered to be played. In order to solve the problem, simply close the game and reenter it.
How can I contact BetVoyager Casino’s support?
You can send us a message using a special form in the Feedback section, or send a letter using our internal mail, or contact our 24-hour help line (599-9) 734-1248 where an operator is ready to answer any questions.
